How to delete your account and your data

In the app

1. Open the Wind app and, on the Favorites tab, tap the settings icon at the top of the screen to open Account.
2. Scroll to the bottom and tap “Delete account”.
3. Confirm by tapping “Delete”.

Done. Deletion takes effect at once and cannot be undone.

What gets deleted

• At once: your account (identifier, e-mail and name), your preferences (unit, language and weight), your favorites, your Apple Watch sessions (GPS tracks, times, speeds, heart rate and calories) and every sign-in session and access code. Your other devices are signed out.
• If you signed in with Apple and we hold the token Apple issues for this: we delete the token and ask Apple to revoke ALTO/WIND's access to your Apple account. Below is how to check this yourself.
• On the device: the codes that kept you signed in, the copy of your account, any changes not yet sent and that account's Apple Watch sessions still waiting to be sent.

What is not deleted at once

• Database backups may hold your data for up to 6 days. After that they disappear on their own.
• Technical logs (IP address, date and time, without the content of what you sent) are kept for up to 30 days.
• Usage counters tied to the account hold only its internal number, which no longer points to anyone, and are deleted within 30 days.
• The device's display settings (unit, language, weight and the last spots opened in Forecast and Compare) stay on the iPhone, not tied to any account, until you delete the app.
• Workouts the Apple Watch saved in the Health app: they are yours and stay in Health. To delete them, use the Health app itself.

Can't open the app?

Write to [email protected] with the subject “Excluir conta” (delete account), ideally from the e-mail of your Google or Apple account. We will confirm the account is yours and delete everything within 15 days. If you signed in with Apple and hid your e-mail, say so in your message: we will agree on another way to confirm.

Signed in with Apple?

You can also check and remove ALTO/WIND's access to your Apple account on your iPhone, under Settings → your name → Sign-In & Security → Sign in with Apple.

Want to delete only part of it?

Without deleting the account, you can remove favorites and change your preferences right in the app, and the change applies to all your devices. To delete one Apple Watch session, open it in the Sessions tab and tap “Delete session”: it leaves our server at once, and the workout stays in Apple Health. To delete only your name or your e-mail, write to [email protected].